COVID UPDATE

Updated: 10th April 2021
From Monday 12th April, we will be open to the public as per our normal business hours of Monday-Friday 8.30am-5pm. We hope the FAQs below will help you to plan your visit and we look forward to seeing you again soon.

Are you open for valuations & consignments?
From Monday 12th April, we will be open for valuations on an appointment basis. Please call us on 01969 623780 or email reception@tennants-ltd.co.uk to make an appointment.
In the meantime, we offer online valuations for auction via email or video link such as Skype, Team Viewer, Zoom and other platforms.

Are Your Auctions Going Ahead?
Our auctions are currently going ahead as planned as online only events. Please see the Auctions calendar for specific dates and times.

Can I view an auction?
From Monday 12th April there will be public viewing for auctions – please see the individual viewing arrangements on the appropriate sale page.
Until then, there will be no public viewing for our auctions however condition reports and extra images are available on request and in some instances, we offer a video call.

Can I attend an auction?
Our auctions will be live online only events until further notice. It is our intention however that in line with the Government’s roadmap, we plan for there to be attendance at sales from 17th May. To stay up to date with the latest information, please subscribe to our newsletter through the link at the bottom of the page.

How can I participate in an auction?
Although you cannot attend an auction in person at the moment, you can continue to bid with us live online with internet bidding. You can also submit an absentee bid and in some cases, telephone bidding may be available. For details, please see Buying at Tennants.

Are you carrying out professional valuations?
Yes. If you require a written valuation for Probate, Insurance or Family Division, please contact jeremy.pattison@tennants-ltd.co.uk

I have bought an item in one of your auctions, how can I pay?
All payments can be made online or via bank transfer. You can pay online here

Can I collect items I have won in previous sales?
Yes – contactless collections are offered by appointment, please contact us to make an appointment. We may also be able to offer a local delivery service for larger items (see below).

Shipping
For certain items we offer an in-house packing and shipping service and may be able to offer local delivery for larger items. To enquire, email shipping@tennants-ltd.co.uk or call 01969 623780. Alternatively, our preferred carriers can collect and deliver on your behalf:

Bradley's Antique Packing Services Ltd
Email: info@antiquepacking.co.uk
Telephone: 01325 281332 or 07968 941588

Mail Boxes Etc
Email: info@mbeleedscity.co.uk
Telephone: 0113 242 8715

Since the UK left the EU, items forwarded to countries within the EU, including Ireland, are subject to Import Duty imposed by the country of receipt. Potential purchasers must ensure they are aware of any import duties they may incur.

How can I keep updated with changes to your auctions and operations?
Please sign up to receive updates (scroll to the bottom of the page).

Are the café / bistro / galleries open?
The Garden Rooms is open for outdoor dining, “grab & go” takeaway and drive through takeaway.  Please visit The Garden Rooms website for further information https://tennantsgardenrooms.com